• Who delivers my goods? Our reliable partners are Deutsche Post AG and DHL Paket GmbH.

• When do I receive my order? Orders that arrive when we receive payment before 13.00 clock, we ship the same day. Our experience shows an average shipping time of Deutsche Post within Germany. 2 working days, At DHL Paket an average of one to two working days. Unfortunately, we have decided for your vacation times.

• What do I do if my order has not arrived? Please note that the shipping process at the delivery company is no longer influenceable by us. Especially through holidays longer delivery times can occur. If your order has not arrived, please contact us at versand@partworks.de and we will take care of it.

• Can I track my shipment? Depending on the value and size we ship with DHL. Just write to us at versand@partworks.de if you want to have the shipment number for the purpose of tracking your goods.

• Is my data securely controlled? With your registration you will become cheaper. Protect customer number and your personal password. Your data is in safe hands with us. We at partworks GmbH are committed to privacy, i. for you that no personal information is rented or sold to third parties.

• What do I have to do if I forgot my password? In the login window, select "Forgot your password?". Then enter the e-mail address belonging to your customer account in the space provided. We will send you a personalized link to our website after your email.

• Can it be that already out of print products are later available again? Yes, in principle it is possible that your desired item is. It is therefore worth in the article under "notification" to send an automatic mail.

• When do I receive the regular customer status and receive a special discount? We would like to welcome you as one of our new regular customers! This classification in the discount class is possible as soon as you have five orders with a total value of 1000 €. Feel free to contact us so we can unlock your personal prizes directly in your account.